org. Please put “Candidate Number” in the subject line of your e-mail. You may also contact the Exam Department at (847) 706-3583. Please confirm your mailing address and date of birth. Candidate numbers are sent by mail only.
Change of Center:
How do I request a change of center?
You may request a change of center by contacting the Exam Department at (847) 706-3583. There is a non-refundable fee of $50 which will be assessed at the time of the request. Candidates are not allowed to walk-in to take an exam at a center where they have not registered. Supervisors must confirm registration with the SOA prior to being allowed to write.
Exam Fees:
How can I tell if my exam fees have been paid?
Can I still take exams with a balance due on my account?
Registration is confirmed by e-mail. However payment information is not confirmed at that time. Check processing takes approximately 2 weeks to clear the bank. Credit card payments are charged on a first come first serve basis and may take a few weeks to process due to the volume of applications received.
Upon payment approval, tickets of admission will be mailed out. If there is a balance due on your account due to insufficient funds or a declined charge transaction, an invoice will be sent to you and your ticket of admission will be withheld. Please note that a grade will not be released until exam fees are paid in full.
Candidates who use a company check or corporate credit card to pay for their exams are encouraged to check with their employers to be sure that a payment was sent on their behalf well ahead of the deadline date.
Candidates whose payment form is a personal check should check with their bank to see if their check has cleared.
Candidates who use a Visa, MasterCard or American Express card should contact their charge company to see if the transaction has been successful.
A candidate may take an exam while having an outstanding balance. Every effort should be made to clear up exam fees prior to the exam date. In the event that there is a balance due and a ticket of admission is not received, the candidate should report to the exam site with photo ID to show the supervisor at check in. Candidate instructions, exam dates, times and center locations can be found at http://www.soa.org/ccm/content/?categoryID=334002. The supervisor will provide an approved candidate number to use for the exam.
Exam Locations
Where can I find out the address of the exam center?
Do exam locations ever change prior to exam day?
To find the exact address of where your exam will be held look at the Exam Center Locations pamphlet that accompanied your Ticket of Admission. Exact addresses are listed next to each center name. Be sure to look carefully at the location for your exam number. At some centers, exams can be given at several different locations within the same site.
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